FAQs

Your questions answered

Common questions

All tours include transportation, a knowledgeable local guide, and entrance fees where specified. Some tours include snacks, drinks, or snorkeling equipment—these details are listed in each tour description.

Pickup is typically between 8:00 AM – 9:00 AM, depending on your hotel or cruise ship location. Exact times will be confirmed when you book. Private tours can have customizable start times.

Most group tours last 5–6 hours, while private tours are flexible up to 6 hours. The itinerary for private tours can be fully customized based on your preferences.

Yes! Most tours are family-friendly. However, some locations (like Playa Piskado & Playa Kenepa) have many stairs, so please plan accordingly for young children or anyone with limited mobility.

We recommend:

  • Swimwear and towel
  • Sunscreen and water shoes
  • Comfortable walking shoes
  • Camera or smartphone to capture the memories

Yes! Private tours are fully customizable. You choose the activities, pace, and stops. Perfect for families, couples, friends, or solo travelers. For groups larger than 9, contact us for a personalized quote.

For a full refund, cancel at least 24 hours before the start of your experience.

You can book directly on our website or via WhatsApp. After booking, you will receive a secure payment link and confirmation with tour details.

  • Beach Hopping Tour – Moderate (snorkeling, walking stairs at Playa Piskado & Playa Kenepa)
  • City Highlights Tour – Easy to Moderate (walking and sightseeing)
  • Private Tour – Flexible, tailored to your preferences

Tours are designed to run rain or shine, but safety is our priority. In the case of severe weather, we will contact you to reschedule or provide alternatives.

Absolutely! Let us know at booking, and we will do our best to accommodate dietary restrictions, mobility needs, or any other special requests.

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